Customer Support Supervisor l Onsite - Chesterfield

📋 Description

• Manage a growing team of Patient Support Specialists and assist with the day-to-day operations of
• Support team to ensure operational excellence and adherence to SLAs
• Review and analyze team and individual Specialists’ performance data to meet and exceed structured
• Collaborate with cross functional stakeholders on the implementation of company and department
• Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize
• Leverage customer insights and expertise to identify workflow and process improvements to optimize

🎯 Requirements

• Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related
• 3+ years of leadership experience in a fast paced environment
• 2+ years of customer service, call center, healthcare, pharmacy or other relevant experience
• Strong leadership; ability to provide critical and on-time feedback and coaching to team members
• Ability to leverage data to make crucial decisions independently
• Strong problem solving skills, especially when working with ambiguous information

🎁 Benefits

• Medical, dental, and vision coverage starting day 1
• 401k with Traditional and Roth options
• Paid sick and vacation time
• Holidays off
• 12 weeks of paid parental leave for birthing parents; 4 weeks for non-birthing parents (including
• Short-term and long-term disability coverage at no cost