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1 day ago
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Full time
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customer service remote team leadership leadership hybrid
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📋 Description

  • Lead one of Eneba's B2C Customer Support teams.
  • Represent the team in CS management and cross-functional forums.
  • Drive high performance and optimize operational workflows.
  • Mentor teammates to meet goals and improve CS metrics.
  • Collaborate on staffing, hiring, and performance reviews.
  • Promote continuous improvement in customer journeys and processes.

🎯 Requirements

  • Proven experience leading teams (10+ a plus) in remote or hybrid settings.
  • Strong communication with cross-functional partners.
  • Ability to drive engagement and continuous improvement.
  • Excellent organizational and time-management skills.
  • Decision-making with minimal supervision and process mindset.
  • Project management experience in customer service.

🎁 Benefits

  • Employee Stock Options program.
  • Opportunity to scale a unique product.
  • Performance-based bonuses and learning budget.
  • Paid volunteering opportunities and travel-friendly work location.
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