Customer Support Tools Specialist

📋 Description

• Administer the support platform day-to-day: forms, fields, views, rules, and roles.
• Gather requirements and design workflows to reduce manual work.
• Build and maintain integrations with tools via native apps, REST APIs, and webhooks.
• Keep data accurate and consistent for reliable reporting.
• Test changes in sandbox, troubleshoot issues, and document SOPs.
• Stay current on platform features and best practices.

🎯 Requirements

• Hands-on experience administering a customer support platform; Zendesk preferred (1+ year).
• Workflow design and process improvement.
• Strong analytical and problem-solving skills.
• Integrations experience (native apps, REST APIs, webhooks).
• Careful, methodical approach to change management.
• Strong data-management mindset and data quality.

🎁 Benefits

• Zendesk Support Administrator certification.
• Experience with multiple support/CRM platforms (Intercom, Freshdesk, Salesforce).
• Experience in complex, multi-brand or multi-desk environments.
• Basic familiarity with scripting/markup (JavaScript, HTML).
• Experience with workflow automation tools such as n8n, Zapier or Make.
• Bachelor's degree.