Customer Tax Account Specialist

📋 Description

• Act as the primary specialist for an assigned portfolio of Canadian payroll tax customers
• Manage and resolve customer cases each day within established service-level agreements, maintaining
• Process Canadian payroll tax filings, remittances, and year-end activities, including T4, T4A
• Apply knowledge of federal, provincial, and territorial payroll tax requirements, including CRA and
• Support customers by phone and lead customer-facing calls when required, providing clear and
• Research, analyze, and troubleshoot customer-specific payroll tax issues and develop appropriate

🎯 Requirements

• High school diploma or equivalent is required
• At least 2 years of Canadian payroll or payroll tax experience, including research
• Demonstrated knowledge of Canadian multi-jurisdiction payroll taxation, including CRA and Revenu
• Strong understanding of payroll tax calculations, reconciliations, and related financial concepts
• Proven ability to manage multiple customers, competing priorities, and time-sensitive filing and
• Comfortable communicating with customers by phone and leading customer calls when required

🎁 Benefits

• Full-time, remote position for candidates based in Canada
• Opportunity to work in a specialized Canadian payroll tax environment with exposure to complex
• Customer-facing role offering opportunities to strengthen tax advisory, problem-solving, and
• Values-driven culture that encourages innovation, collaboration, fresh perspectives, and knowledge
• Opportunities for professional development, continuous learning, and career growth
• Supportive environment with opportunities for increased responsibility and upward mobility