Customer Tax Account Specialist

📋 Description

• Serve as the designated specialist for an assigned portfolio of Canadian payroll tax customers and
• Manage and resolve customer cases within established service-level agreements, ensuring accurate
• Process Canadian payroll tax filings, remittances, and year-end activities, including T4, T4A
• Apply knowledge of Canadian federal, provincial, and territorial payroll tax requirements
• Research and analyze payroll tax issues and provide thoughtful, practical solutions based on
• Support customers by phone and lead customer-facing calls as needed.

🎯 Requirements

• High school diploma or equivalent is required.
• At least 2 years of Canadian payroll or payroll tax experience involving research, troubleshooting
• Demonstrated knowledge of Canadian multi-jurisdiction payroll taxation, including CRA and Revenu
• Strong understanding of payroll tax calculations, reconciliations, and related financial concepts.
• Proven ability to manage multiple priorities, customers, and deadlines in a fast-paced environment.
• Comfortable communicating with customers by phone and leading customer calls when required.

🎁 Benefits

• Full-time remote position for candidates based in the United States.
• Opportunity to work in a specialized Canadian payroll tax environment while supporting customers
• Values-driven culture that encourages innovative thinking, collaboration, fresh perspectives, and
• Professional development opportunities and ongoing learning.
• Opportunities for career growth and increased responsibility within a growing organization.
• Collaborative environment focused on service quality, continuous improvement, and operational