Customer Training & Onboarding Specialist

📋 Description

• Guide customers through Feathr onboarding and implementation.
• Explain Feathr's high-level tech to customers during onboarding.
• Ensure customers integrate Feathr into marketing effectively.
• Help customers launch basic campaigns and explore Feathr features.
• Manage onboarding calls and coordinate with customers and teams.
• Track training progress and report outcomes.

🎯 Requirements

• 2+ years experience training customers in software adoption.
• 1 year experience in a software-related tech product environment.
• Proficient at managing simultaneous projects.
• Excellent communication and ability to explain complex concepts to non-technical audiences.
• Proactive problem-solving and contingency planning.
• Experience with Salesforce or CRM systems is a plus.

🎁 Benefits

• Fully remote
• Health, dental, and vision insurance
• Paid vacation, sick leave, and holidays
• Home office stipend
• Parental leave
• Professional development budget