Customer Transformation & Enablement Lead

📋 Description

• Partner with account core team to draft the transformation roadmap for clients, illustrating how
• Help identify key stakeholders and conduct structured stakeholder mapping and change impact
• Assess organizational readiness for change and identify business needs and capability gaps to
• Benchmark relevant industry and internal best practices and produce a client-specific transition
• Develop detailed plans outlining business objectives, change and enablement approaches and
• Design targeted learning strategies mapped directly to identified capability gaps and

🎯 Requirements

• 3-5+ years leading end-to-end change management or customer enablement programs in a client-facing
• Proven track record of designing and executing learning and change strategies that achieved
• Working knowledge of both instructional design (ADDIE, learning design thinking) and/or
• SaaS solutions, customer onboarding, and/or omnichannel strategy and execution within the pharma /
• Comfort enabling customers on AI-driven or agentic tools, and curiosity about how AI changes ways
• Able to translate complex workflows and technical product features into clear, engaging learning

🎁 Benefits

• Competitive Compensation: Regular performance-based salary and career development reviews.
• Experienced Team: Join a passionate, experienced team in a friendly atmosphere.
• Career Growth: Opportunities for professional and career advancement.
• Paid Time Off: 18 business days per year (20 business days after 2 years of service).
• Sick Leave: Non-documented: 4 business days per year. Documented: 20 business days per year.
• Family Leave: 3 paid business days for marriage, childbirth, or bereavement.