Customer Transformation & Enablement Lead

📋 Description

• Understand change and map stakeholders; draft client transformation roadmaps.
• Create integrated change plans with objectives, timelines, and resources.
• Engage stakeholders; sponsor briefings and feedback loops.
• Design learning experiences; deliver live and virtual trainings; track engagement.
• Support adoption; coordinate post-go-live reinforcement with success teams.
• Measure KPIs; post-program retrospectives; capture lessons and wins.

🎯 Requirements

• 3-5+ yrs leading end-to-end change management or enablement in B2B SaaS/consulting; pharma/LifeSci preferred.
• Proven track record designing/executing learning and change strategies with adoption outcomes.
• Knowledge of instructional design (ADDIE) and/or change-management (ADKAR/Prosci).
• SaaS onboarding and omnichannel strategy in pharma/Life Sciences is a plus.
• Comfort enabling customers on AI-driven tools; curious about AI impact.
• Translate complex workflows into engaging training content for non-technical pharma users.

🎁 Benefits

• Competitive compensation
• Experienced team in a friendly atmosphere
• Career growth opportunities
• Paid time off: 18 days (20 after 2 years)
• Medical insurance coverage
• Work-from-home options and modern office