Customer Trust Specialist

📋 Description

• Negotiate security terms and schedules with regulated enterprise customers, exercising judgment on
• Take on complex customer questionnaires, RFPs, and security assessments that fall outside the
• Run onsite and remote security audits with strategically important accounts: scope the agenda, walk
• Speak to security posture in customer briefings where CISOs ask detailed questions about
• Contribute to the team's library of Legal-approved positions, the canonical answer bank, and audit
• Build with Claude: contribute to AI-powered questionnaire and RFP automation, automate information

🎯 Requirements

• Solid security expertise in at least one domain from engineering to governance, risk, and
• Strong understanding of customer-facing security work including audits, security questionnaires
• Ability to hold a security position under pressure, weigh business needs against security
• Comfortable speaking security topics with a customer CISO and then reviewing claims with an
• Excellent critical thinking, adaptability, and clear written communication, with skills in
• Experience writing positions, playbooks, or standard answers that are used in operations.

🎁 Benefits

• Competitive compensation and benefits
• Generous vacation and parental leave
• Flexible working hours
• Office-based collaboration spaces
• Optional equity donation matching
• Visa sponsorship opportunities (when feasible)