Customer Value Architect

📋 Description

• Own the onboarding outcome and time-to-value for your accounts
• Own the success plan for each account, mapping business objectives to specific use cases
• Lead customer enablement and training (dashboard design, funnel analysis, retention modeling)
• Build and maintain a network of champions across the account
• Monitor product usage and account health signals, run regular business reviews
• Quantify value delivered and lead Quarterly Business Reviews (QBRs) and value reviews

🎯 Requirements

• 3-5 years in Customer Success, account management, or consulting supporting B2B SaaS accounts
• Comfort with data: reading dashboards, event taxonomy, credible conversation with technical teams
• Managing relationships across stakeholders from practitioners to executives
• Building structured adoption/success plans tied to measurable outcomes
• Hands-on experience with AI/agentic tooling (MCP workflows, LLM copilots)
• Good prioritization across account portfolio

🎁 Benefits

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break