Customer Value Manager - Europe

📋 Description

• Build and run the Customer Value Plan: get to know the customer's business—their industry and
• CoLab power user: Be a true expert in the product—the technology, the use cases, how customers use
• Shape how engineers work: Consult on how the customer's engineering teams collaborate, design
• Drive adoption and change: Build strong relationships with key stakeholders and champions, then use
• Prove and communicate value: Proactively analyze usage data against customer goals and work with
• Lead the account team: Bring in CSEs, FDEs, Sales, and Product where they're needed and own the

🎯 Requirements

• 7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management
• Proven success driving enterprise transformation and value realization across global Fortune 1000
• Experience with customer journey orchestration and success planning in a high-ACV SaaS environment
• Track record of partnering with Sales to shape and execute multi-threaded expansion strategies in
• Familiarity with navigating complex procurement, security, and compliance processes in enterprise
• Strong executive presence and communication skills