Customer Value Partner

📋 Description

• Own full customer lifecycle from scoping to value realization.
• Deliver according to Hawk's best practices; track progress.
• Understand value in client numbers; build it.
• Design and drive joint success plans aligned to client objectives.
• Own commercial outcomes: drive GRR and NRR; revenue recognition.
• Monitor usage and performance; turn data into optimization.

🎯 Requirements

• 5+ years in customer-facing roles in B2B enterprise software.
• Track record managing accounts at $500K+ ARR with expansion.
• Delivery plan ownership end-to-end; scoping, tracking, reporting.
• Strong SaaS/enterprise software delivery knowledge; AML/fraud domain a plus.
• Hands-on with AI tools (agentic AI) to speed work and improve quality.
• Comfort operating at C-suite level and leading governance calls.

🎁 Benefits

• Fluent in German or another language relevant to Hawk's EMEA base, plus English.
• Experience carrying both GRR/NRR and delivery outcomes for the same account.