Customer Value Partner, Mid-Market

📋 Description

• Lead end-to-end journey for Enterprise accounts from handover to renewal.
• Build multi-threaded relationships with HR, executive sponsors, and business leaders.
• Establish 12-month Mutual Action Plans and oversee launch in the First 90 Days.
• Lead structured Executive Business Reviews (EBRs) and synthesize ROI for senior stakeholders.
• Proactively identify expansion and upsell triggers; build ready-to-close cases with value proof and mutual action plans.
• Align Delivery, Product, and Support to remove barriers and improve Enterprise experience.

🎯 Requirements

• 2+ years in Customer Success, Account Management, or Consulting for Enterprise.
• Proven project leader who coordinates internal teams for smooth implementations.
• Data-fluent; interpret datasets to show ROI and tie delivery to client KPIs.
• Knowledge of Net Revenue Retention and growth opportunities.
• Comfortable with senior stakeholders; run EBRs with empathy and data.
• CRM (Salesforce) expert; maintain high data hygiene to keep accounts healthy.

🎁 Benefits

• Time off: 27 days holiday plus 5 special days.
• Health & wellness: private medical, life insurance, gym, Wellhub.
• Hybrid work: office three days per week; coaches once a month.
• Work-from-anywhere: up to 10 days per year.
• Space to connect: weekly catch-ups, celebrations, stocked kitchen.