CX Agent, Taiwan

📋 Description

• Handle Taiwan, Hong Kong and Macau support in Traditional Chinese across in-app chat, email, calls
• Resolve subscription, billing, refund, account and app issues across App Store, Google Play and web
• Investigate recurring issues to their root cause and escalate bugs to engineering with clear
• Review our AI agent's Taiwan conversations, find knowledge gaps, and close them with articles
• Work closely with our Taiwan team on campaigns, promotions and user feedback.
• Share Taiwan user insights through our VoC reports, and help run user interviews.

🎯 Requirements

• Native-level Mandarin as used in Taiwan, with excellent written Traditional Chinese.
• Working-level business English for collaboration with our global team and internal documentation.
• 2+ years in customer support, operations or another customer-facing role.
• Authorization to work in Korea + ability to work in hybrid at our Seoul office.

🎁 Benefits

• Join a fantastic, tight-knit team at the right time.
• Do your life's work with people you'll love working with.
• Global in nature.
• Impact people's lives in a major way.