CX Content Specialist

📋 Description

• Create and refine CX content that aligns with Roadie's voice and style, ensuring clarity
• Regularly audit internal and external Salesforce content for accuracy and relevance, partnering
• Translate process maps and workflows provided by CX Operations Specialists into clear, digestible
• Partner with Product and Marketing teams to stay current on feature rollouts, enhancements, and
• Work with the Legal team to secure necessary approvals for external-facing content
• Prioritize and organize incoming content requests based on scope, urgency, and deadlines

🎯 Requirements

• Bachelor's degree in English, Communication, Technical Writing or a related field
• 2+ years of experience in technical writing or content development and creation
• Experience with content management systems and knowledge bases, Salesforce strongly preferred
• Ability to quickly grasp technical knowledge and convey relevant information in an engaging manner
• Tenacity for problem-solving with exceptional patience and persistence
• Excellent written and verbal communication skills, with an ability to communicate technical

🎁 Benefits

• Competitive total rewards package
• 100% company-paid health insurance for yourself
• 401(k) with company match
• Tuition & student loan repayment assistance- yes, we'll contribute directly to your student
• Remote-first environment
• Unlimited PTO