CX Data Analyst and Power BI Engineer

📋 Description

• Manage the daily/weekly cadence of CX reports, performing deep-dives to identify operational
• Serve as the primary owner for existing Power BI reports; update logic, visualizations, and data
• Design and build new Power BI dashboards and Dataflows when new business needs or special projects
• Ensure all periodic data refreshes are successful and accurate, translating complex datasets into
• Partner with the Insights Hub Manager to translate strategic goals into technical updates within
• Maintain clear logs of reporting updates and data definitions to ensure consistency across the Hub.

🎯 Requirements

• 3+ years of experience in a Data Analyst, BI Developer, or Data Engineering role.
• Hands-on experience with Power BI Desktop and Service; highly proficient in DAX and Power Query (M).
• A knack for 'finding the story' in the data and summarizing it for non-technical stakeholders.
• Ability to explain 'the story behind the numbers' to internal stakeholders and client operations.
• Preferred: Experience working with Snowflake or similar cloud data warehouses.
• Preferred: Familiarity with Consumer Packaged Goods (CPG) KPIs, such as CSAT, Net Promoter Score

🎁 Benefits

• All your information will be kept confidential according to EEO guidelines.