CX Design Consultant

📋 Description

• Lead and support the end-to-end design and redesign of government services, from initial service
• Conduct service understanding and discovery sessions with Service Owners and relevant stakeholders
• Develop customer personas representing relevant customer segments, needs, behaviours and pain
• Develop As-Is and To-Be Customer Journey Maps, capturing the end-to-end customer experience
• Develop As-Is and To-Be Service Blueprints, connecting customer interactions with front-stage and
• Map and document end-to-end service delivery processes, ensuring clear representation of

🎯 Requirements

• Experience in Customer Experience, Service Design, Business Process Design, Management Consulting
• Hands-on experience in designing or redesigning customer experiences using established service
• Excellent practical skills in developing customer personas, customer journey maps, service
• Strong understanding of the Abu Dhabi government services ecosystem.
• Experience with TAMM, the Effortless framework and Abu Dhabi government digital service design
• Excellent workshop facilitation, stakeholder engagement and consultation capabilities.

🎁 Benefits

• Competitive salary and compensation package.
• Inclusive and entrepreneurial culture with a focus on innovation and innovation.
• Mentoring and mentorship from senior colleagues and industry experts.
• Continuous professional development and learning opportunities in emerging topics.
• Diverse and inclusive workplace with strong commitment to employee well-being.