CX Engineer (Remote - London)

📋 Description

• Facilitate the complete end-to-end customer experience.
• Oversee and run the resolution of critical technical issues, ensuring prompt and complete
• Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal
• Provide expert guidance to customers on best practices for deploying, scaling, and maintaining
• Work closely with the engineering and product teams to escalate and advocate for customer needs
• Develop and maintain technical expertise in assigned areas of product functionality and utilize

🎯 Requirements

• Priority: Proficient in JavaScript
• Priority: Advanced skills in developing dynamic and static websites using modern technologies such
• Priority: Strong expertise in RESTful and SOAP APIs, capable of identifying and addressing issues
• Proficient in tailoring pre-existing solutions, including websites, mobile apps, and integrations
• Experience enabling the modification of scripts to automate processes, enhance system efficiency
• Adept at utilizing Postman to test and troubleshoot APIs, ensuring correct functionality

🎁 Benefits

• Competitive medical, dental, and vision coverage, with 100% of premiums paid for US-based full-time
• Unlimited PTO
• 10 paid company holidays
• Paid parental leave
• Remote-friendly with flexible scheduling built around core collaboration hours
• Commuter benefits for office-based employees