CX Insights and Platform Analyst

📋 Description

• Combine VOC, survey, conversational and operational data to create a richer view of the client
• Analyse quantitative and qualitative data to identify themes, drivers, root causes, risks and
• Link CX signals with operational and business measures to show experience and business impact.
• Build and maintain role-based Medallia reports, dashboards, alerts and insight views.
• Turn stakeholder questions into focused analysis and clear, actionable recommendations.
• Monitor survey performance, response rates and data quality, and recommend improvements.

🎯 Requirements

• Hands-on experience administering Medallia or another enterprise CX / VOC platform
• 3+ years of experience combining customer feedback with conversational, operational and other data
• Proven ability to create role-based dashboards, reports, analysis and stakeholder-ready
• Strong quantitative and qualitative analysis skills, including verbatim analysis and root-cause
• Working knowledge of CX measurement, survey design, feedback operations and data-quality principles.
• Experience with Medallia reporting; exposure to GenAI, text analytics, conversational intelligence

🎁 Benefits

• Medical, life and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus