CX Operations Analyst

📋 Description

• Build Tableau dashboards for CX ops (real-time and historical).
• Create Salesforce dashboards and reports for CX leadership.
• Deliver scalable, trusted metrics across the organization.
• Monitor dashboard performance and data quality.
• Analyze CX metrics: volume, service levels, CSAT, productivity.
• Collaborate with CX, Product, Eng, Data, and BI teams.

🎯 Requirements

• Bachelor's degree in Analytics/related field or equivalent experience.
• 5+ years in analytics, BI, operations analysis, CX, or related roles.
• Experience building dashboards and reports in Tableau.
• Experience with Salesforce reporting and dashboards.
• Strong SQL skills with relational datasets.
• Ability to communicate insights clearly to technical and non-technical audiences.
• Strong problem-solving skills and attention to detail.
• Comfortable in a fast-paced, evolving environment.

🎁 Benefits

• Great benefits and perks; collaborative team culture.
• Opportunity to grow from reporting to advanced analytics.
• Work with a leading anime brand Crunchyroll.