CX Operations Manager, Tooling

📋 Description

• Own and improve CX platforms powering support and success teams.
• Hands-on with Zendesk, Vitally, and integrations.
• Manage tooling intake, prioritization, and rollout.
• Configure triggers, automations, and data flows to reduce manual work.
• Build integrations using APIs, webhooks, and low-code tools.
• Collaborate across operations, enablement, engineering, product, and data.

🎯 Requirements

• Hands-on Zendesk administration in production (triggers, automations, routing, API troubleshooting).
• Experience supporting CX operations and how tools are used day-to-day.
• Experience owning tech initiatives from scoping to rollout and maintenance.
• Practical use of workflow automation and low-code/no-code tools (Zapier, native automations).
• Familiarity with APIs, webhooks, integrations; collaborate with engineering for complex topics.
• Experience with Vitally or similar CS platform is a strong advantage.

🎁 Benefits

• Annual salary: €36,900–€83,050 EUR
• Global remote work: Work from anywhere within framework
• Flexible paid time off: Take time off as needed
• Flexible working hours: Async scheduling
• Paid parental leave: 16 weeks
• Mental health support: Access to services