CX Operations Manager, Tooling

📋 Description

• Own and improve CX platforms (Zendesk, Vitally) and integrations for reliability and adoption.
• Manage intake, prioritization, triage, and delivery of tooling requests from CX teams.
• Design/configure triggers, automations, workflows, and data flows to cut manual work.
• Build/manage integrations using APIs, webhooks, low-code tools, and related tech.
• Identify automation opportunities from workflow friction and operational data.
• Support AI-enabled CX workflows, including agent assistance and knowledge tools.

🎯 Requirements

• Proven hands-on experience administering Zendesk or similar CX platform in production (triggers
• Experience supporting CX or CS operations with understanding of tech use in daily tasks.
• Experience owning tech/operational initiatives from scoping to rollout/maintenance.
• Practical experience with workflow automation and low-code/no-code tools (Zapier, native
• Familiarity with APIs, webhooks, integrations and patterns; able to collaborate with engineering on
• Experience with CX platforms like Vitally is a plus; able to work across multiple systems.

🎁 Benefits

• Annual salary: €36,900–€83,050 EUR, with offer based on location/experience/skills etc.
• Global remote work: Work from anywhere within applicable framework.
• Flexible paid time off: Take time off as needed.
• Flexible working hours: Async schedule.
• Paid parental leave: 16 weeks.
• Mental health support: Access to services.