CX Program Manager, APAC

Added
12 days ago
Type
Full time
Salary
Salary not provided

Related skills

program management jira asana stakeholder management monday.com
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๐Ÿ“‹ Description

  • Lead APAC CX launch readiness and program management for initiatives
  • Coordinate launch planning for promotions, product changes, content releases
  • Develop launch timelines, readiness plans, risk assessments, trackers
  • Ensure CX teams are informed and prepared before launches
  • Facilitate readiness reviews and cross-stakeholder accountability
  • Lead post-launch retrospectives and process improvements

๐ŸŽฏ Requirements

  • 8+ years in CX/PM/ops
  • Strong CX ops knowledge and best practices
  • Experience managing cross-department initiatives
  • PM tools: Asana, Jira, Monday.com
  • Global teams experience
  • Data-driven decision making and risk management

๐ŸŽ Benefits

  • Competitive salary and bonus potential
  • Flexible time off policies
  • Medical, dental, vision, STD, LTD, and life insurance
  • 401(k) plan with employer match
  • Health Savings Account (HSA) program
  • Commuter benefit
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