CX Program Manager, LATAM

📋 Description

• Own end-to-end LatAm CX launch readiness for initiatives.
• Lead cross-functional planning for launches, promos, content releases.
• Develop timelines, readiness plans, risk assessments, and trackers.
• Ensure CX teams are informed, prepared, and aligned pre-launch.
• Drive post-launch retrospectives and continuous improvement.
• Represent CX across the organization, building stakeholder partnerships.

🎯 Requirements

• 8+ years of experience in CX, Program Management, Operations, or related fields.
• Strong understanding of customer support ops and CX best practices.
• Experience managing complex cross-functional initiatives and stakeholders.
• Excellent written and verbal communication skills.
• Strong organizational and project management capabilities; work across time zones.
• Experience with project mgmt platforms such as Asana/Jira.