CX Specialist, Enterprise

📋 Description

• Own and grow a portfolio of enterprise accounts to drive retention, expansion, and revenue.
• Build trusted executive relationships by understanding priorities and CX goals.
• Identify, qualify, and lead expansion opportunities from discovery through close.
• Develop strategic account plans aligning customer objectives with Nextiva solutions.
• Deliver tailored product demonstrations connecting challenges to outcomes.
• Maintain Salesforce-based pipeline and leverage AI-enabled tools to improve productivity.

🎯 Requirements

• 5+ years in enterprise tech sales or strategic account management with revenue results.
• 3+ years selling CCaaS, UCaaS, CX, CRM, AI, SaaS, or cloud solutions.
• Experience managing multi-million dollar sales with multiple stakeholders and long cycles.
• Proven success with executive-level relationships in Fortune 1000 or similar.
• Strong consultative selling, executive communication, negotiation, and account planning skills.
• Experience using Salesforce or other CRM to manage relationships and performance.

🎁 Benefits

• Health: Multiple medical, dental, and vision plan options.
• Insurance: Life, disability, and supplemental indemnity plans.
• Work-Life Balance: Flexible time off, holidays, and leaves.
• Financial Security: 401(k) with match and HSA contributions.
• Wellness: Employee Assistance Program and wellness initiatives.
• Growth: Ongoing learning and career development opportunities.