CX Specialist - French & Spanish Speaker

📋 Description

• Deliver high-quality end-user support across email, chat, and phone
• Diagnose issues and craft tailored solutions to maintain ecosystem health
• Manage CRM records, categorize tickets, and follow up for timely resolution
• Escalate trends or critical issues to leadership when needed
• Meet personal and team targets for quality and productivity
• Process refunds and approvals as needed

🎯 Requirements

• High School/Technical school completed; degree a plus.
• CRMs (Zendesk, Darwin, Salesforce) and analytics tools (Tableau, Metabase)
• Excellent grammar and computer skills
• Google Workspace knowledge a plus
• CX, multichannel and written customer support experience
• Native French; strong Spanish; English a plus

🎁 Benefits

• Hybrid and remote options; home office stipend and monthly allowance
• Health insurance coverage
• Minimum 25 days paid holiday plus tenure-based extra
• 100% paid parental leave for new parents
• Career growth: development roadmap and internal opportunities
• Culture of inclusion and wellbeing; learn more about values