CX Specialist - German & English Speaker

📋 Description

• Deliver high-quality end-user support across email, chat, and phone.
• Diagnose technical issues and provide tailored, effective solutions.
• Maintain accurate CRM records and follow up on pending issues.
• Escalate trends or critical issues to leadership when needed.
• Meet personal and team targets for quality and productivity.
• Collaborate with cross-functional teams to support operations.

🎯 Requirements

• High school/technical education; degree a plus.
• CRM knowledge (Zendesk, Darwin, Salesforce) and analytics (Tableau, Metabase).
• Excellent grammar and computer skills.
• CX experience with multi-channel written support.
• Native German and advanced English required.
• Availability 11:30am - 8pm.

🎁 Benefits

• Hybrid and remote work options with home-office setup support.
• Home office setup reimbursement and monthly remote work allowance.
• 25 days paid holiday plus tenure-based extra days.
• 100% paid parental leave for new parents.
• Development programs and internal opportunities.
• Inclusive culture with DEI and fair pay.