Improve CX at scale via automation, tooling, and measurement.
Identify high-impact CX gaps and build scalable solutions.
Tackle Product and Operations gaps: onboarding, support automation, internal tools.
Shape how we measure and optimize CX, including CSAT, contact rate, and risk signals.
Own initiatives end-to-end: problem definition, design, launch, and measurement.
Collaborate with Customer Operations, Product, and Data teams.

🎯 Requirements

2-4 years in Ops, Product Ops, CX, or consulting.
Strong analytical and problem-solving skills.
Ability to operate in ambiguous environments and drive execution.
Experience cross-functional with Product, Engineering, or Operations.
High ownership and bias toward action.
Nice to have: CX tools (Zendesk), automation/AI, dashboards (SQL/Looker).

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