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CX Strategy & Operations Senior Analyst

Added

28 days ago

Location

🌍 North America

Type

Full time

Salary

Upgrade to Premium to se...

Related skills

data analysis salesforce google sheets jira excel

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📋 Description

Streamline CX workflows; align TA, CA, and CX teams.
Manage cross-functional technical requests and data audits.
Enable CAMs to support accounts; optimize tools like Jira, Zendesk, Salesforce.
Turn unstructured inputs into structured, repeatable processes.
Oversee CX Operational Excellence and ticketing workflows.

🎯 Requirements

3-5 years in CS Ops, Tech Ops, or Rev Ops in SaaS.
Hands-on Salesforce, Zendesk, Jira admin/usage.
Cross-functional liaison between technical and customer teams.
Data/analytical skills; Excel/Sheets; SOW handling.
Problem-solving; RCA loops; publish clear docs.
Core competencies: Process Architect; detail-oriented; bias for action; AI-forward mindset.

🎁 Benefits

Work from home with a remote-first community.
Unlimited PTO and encouragement to use it.
Student loan payback program.
100% employer-covered medical, dental, and vision for dependents.
Flexible Spending Account (FSA).
Monthly stipend toward WFH setup, vacation, development, and more.

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