CX Technical Specialist

📋 Description

• Contribute to the reliability and performance of our systems, including during complex or
• Build and maintain internal tooling to help root-cause issues for our T2 team
• Contribute to architectural decisions on user interfaces, design systems, services, APIs, data
• Work closely with frontend, hardware, data, design, and product teams to deliver high-impact
• Train and upskill the T2 team to root cause and solve more platform and app issues themselves
• Triage and manage any issue escalated from our T2 team related to the Halter platform, escalating

🎯 Requirements

• At least two years in technical support, support engineering, quality assurance or a similar
• Comfort digging into how software works: reading logs, querying data and understanding how apps
• A structured, curious approach to problem solving
• Clear written and verbal communication with both engineers and farmers
• The ability to build simple dashboards, scripts, trackers or playbooks
• Ownership. You see issues through to the end

🎁 Benefits

• Work that genuinely matters - helping farmers improve their livelihoods, spend more time with their
• Spectacular people solving hard problems - diverse, kind, and driven people who push each other to
• You'll grow here - autonomy, mastery, and learning define how we work, including a $1,000 personal
• This isn't easy, and we love that it's hard - move fast, take bold bets, and work hard to reshape