CX Trainer

📋 Description

• Assess current training programs and make recommendations to improve their effectiveness
• Assess employee skills and competencies; conduct needs analyses and track progress
• Coach and monitor new employees to increase their effectiveness
• Administer progressive discipline for attendance and performance as needed
• Provide tracking and reporting on training progress and new hire development
• Keep training materials up-to-date and aligned with current practices

🎯 Requirements

• 3+ years in Call Center, Training & Development, or Leadership
• 3+ years in training and development
• Leadership training experience a plus
• College degree or equivalent work experience
• Strong oral and written communication skills
• Knowledge of Customer Service and Life Insurance a plus
• Proven ability to build engaging, scalable training programs (bonus: Lessonly/Notion)
• Ability to build curriculum and engaging learning materials
• Excellent verbal and written communication