CX Training Manager

📋 Description

• Lead training delivery operations at scale.
• Coach facilitators and develop trainers.
• Collaborate with CX, quality, and ops to close performance gaps.
• Improve training through data-driven insights.
• Manage external training partners and vendors.
• Uphold training standards across environments.

🎯 Requirements

• 5+ years in training & development in contact centers/ops.
• 3+ years managing trainers/facilitators.
• Experience with outsourced/BPO training programs.
• Strong adult learning and instructional design knowledge.
• Data-driven with ability to analyze training metrics.
• Projects mgmt skills for multiple priorities.

🎁 Benefits

• Competitive total rewards package.
• Remote-first environment with flexibility.
• Company-paid health insurance for employees.
• 401(k) with matching contributions.
• Tuition assistance and student loan support.
• Unlimited PTO; inclusive parental leave.