CX Transformation Specialist - Product & Experience

📋 Description

• Lead or support CX transformation engagements across financial services.
• Design customer-centric strategies and journeys.
• Enable AI-powered experiences and improved outcomes.
• Collaborate with senior stakeholders and Capco teams.
• Identify pain points in journeys and operating models.
• Define go-to-market approaches for new propositions.

🎯 Requirements

• CX transformation and product experience focus.
• Financial services domain knowledge.
• Stakeholder management and influencing skills.
• Design thinking and customer journey mapping.
• Agile delivery and multidisciplinary collaboration.
• Excellent communication and presentation skills.

🎁 Benefits

• Discretionary bonus
• Pension plan
• Health insurance
• Life insurance
• Critical illness cover
• Five weeks annual leave with buy/sell option