CX Vendor Manager

📋 Description

• Manage, coach, and develop a team of Associate Vendor Managers, including goal setting, regular
• Build team capability by setting clear expectations, delegating effectively, and creating a culture
• Support hiring, onboarding, and succession planning for the Vendor Management team.
• Allocate work and priorities across the team to balance vendor coverage, project delivery, and
• Actively contribute to the development and implementation of the Vendor Management team's strategy
• Apply broad expertise to help set functional objectives and roadmaps, weighing both known and

🎯 Requirements

• Bachelor's degree in business, economics, communications, or a related field, or equivalent
• 6-8 years of experience leading support projects of varying size and complexity, including scaled
• Experience managing, coaching, and developing people.
• Strong written, verbal, and visual communication skills, with experience presenting complex
• Exceptional analytical and reporting skills, with a data-driven mindset.
• Proven ability to lead and manage multiple priorities and projects in a fast-paced environment.

🎁 Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our
• This role is eligible for a new hire equity grant as well as annual refresh grants.