Xero

1,001-5,000 employees
169 jobs posted

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CX Workforce Management Manager - Melio

Added

16 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Related skills

forecasting analytics capacity planning dashboards real-time

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Lead end-to-end WFM for global CX teams
Forecast multi-channel demand and capacity planning
Oversee scheduling and real-time execution
Develop analytics and dashboards for KPI tracking
Partner with Ops, Finance and People teams

🎯 Requirements

7+ years WFM in high-volume CX/CC environment
Leadership experience managing WFM teams
Proficient with enterprise WFM platforms (Nice CXone, Verint, Assembled)
CRM/CCaaS familiarity (Zendesk, Salesforce, Talkdesk)
Bachelor’s in Business/Data Analytics/Statistics or equivalent

🎁 Benefits

Competitive salary and comprehensive benefits
Growth opportunities in a fast-paced, data-driven environment
Hybrid work arrangement with global collaboration

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