Cybersecurity Operations Manager

📋 Description

• Serve as the final escalation point for security alerts and incidents across all managed clients.
• Lead and develop the Cybersecurity Operations team with direct, hands-on coaching and clear
• Establish roles, expectations, KPIs, and escalation paths for the SOC team.
• Own queue health across all managed clients, including alert volume, aging, assignment, and
• Work the security queue directly when volume exceeds team capacity or when SOC team members are on
• Oversee daily SOC operations, including monitoring, alert triage, and response.

🎯 Requirements

• 4 to 6 years in cybersecurity or security operations, including direct experience triaging alerts
• 2 or more years in a leadership role, formal or informal, including mentoring or directing other
• MSP, MSSP, or multi-client environment strongly preferred.
• Strong working knowledge of endpoint detection and response (EDR/XDR), SIEM and log management
• Comfort serving as the final technical decision-maker under pressure during active incidents.
• Familiarity with security frameworks (NIST, CIS, ISO) and compliance-driven environments; CMMC and

🎁 Benefits

• Competitive benefits
• Opportunities for advancement
• Professional development support
• Culture built on collaboration, accountability, and having fun while doing meaningful work