Czech/German Speaking Customer Support Specialist

📋 Description

• Respond to customer requests clearly and comprehensively as a front-line supporter
• Adhere to our KPIs for a low response time, minimal backlog, and high customer satisfaction
• Communicate relevant feedback and issues from customers within the support team using the proper
• Provide feedback for optimizing the processes that we currently work with
• Providing the right resolution in an efficient matter via phone and email

🎯 Requirements

• Fluency in German and English is a requirement
• Fluency in Czech is a big plus
• Experience in customer-facing roles
• Experience with tech support or product support.
• Experience with phone and email-based support
• Comprehensive written and verbal communication skills

🎁 Benefits

• Copenhagen office with indoor ball court, rooftop terrace, and well-equipped gym
• Facility that supports connecting disciplines across the business, facilitates creative thinking
• Values: Dare, Own it, Level up, Play as a team, Customer Centric
• Diversity and inclusion welcomed
• Creativity, potential, and ability to make meaningful contributions valued