Damage Claims Agent

📋 Description

• Receive and log damage reports, assessing evidence to prioritise and categorise incidents accurately
• Source and evaluate repair estimates, authorise repairs within limits, and coordinate repair
• Monitor repair progress, arrange temporary vehicles, and conduct quality checks before handover
• Maintain accurate case records and compile files for Billing & Recharge handover
• Provide clear liability assessments and liaise with Insurance Professionals on complex cases
• Keep customers, drivers, and stakeholders updated and handle inquiries professionally within SLA

🎯 Requirements

• Coordination, case management, or customer service experience
• Manage multiple cases simultaneously with strong attention to detail
• Excellent written and verbal communication skills
• Comfortable working with computer systems and databases
• Knowledge of fleet, automotive, insurance, or claims administration
• Basic understanding of vehicle damage and repair processes is advantageous

🎁 Benefits

• Attractive base salary with performance-based bonus
• Up to 22 days holiday plus bank holidays, pension scheme, and life assurance
• Employee Assistance Programme and access to wellbeing resources
• Entrepreneurial flat management structure with direct access to decision-makers
• Genuine opportunities to grow your career