Build end-to-end analytics of CS processes across customer requests.
Own core CS metrics: repeats, cost, handling time, escalation rate, backlog, SLA.
Build dashboards and reports for CS leadership, Product, and Ops to identify issues.
Translate business problems into analytics and CRM/logging requirements.
Take ownership beyond scope when needed.

🎯 Requirements

2–3+ years of hands-on data analytics experience.
Organized, reliable, and able to manage multiple priorities.
Strong SQL skills and analytical thinking.
Ability to document metric logic, assumptions, data sources, and limitations.
Strong English communication with business and technical stakeholders.
Experience with Python or pandas for ad hoc analysis.

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