Data Analyst Specialist | CX Insights

📋 Description

• Collaborate across teams on CX OKRs and goals.
• Provide analytical insights via dashboards to global leaders.
• Conduct strategic analysis for CX efficiency and quality.
• Structure and analyze CX data to identify opportunities.
• Communicate with stakeholders; propose and implement action plans.
• Promote wellbeing and work-life balance in the team.

🎯 Requirements

• Data Insights: analyze large datasets and translate insights into actions.
• Stakeholder Management: manage requests and drive prioritization.
• Advanced SQL: translate business questions into actionable queries.
• Modern Data Stack: Git version control for analytics; single source of truth.
• Data Visualization: dashboards with Looker ML, Metabase, PowerBI.
• Statistical Techniques: regression, segmentation, forecasting.

🎁 Benefits

• Flexible benefits you can customize.
• Free Gold+ gym membership and wellness resources.
• Emotional wellbeing program with therapy sessions and content.
• Health, dental, and life insurance.
• Hybrid and remote work options with home office stipend.
• Paid time off and 100% paid parental leave.