Data Center Global Repairs Program Support

📋 Description

• Define the global repair strategy including repair SLAs, prioritization rules, escalation paths
• Own repair turnaround time and repair backlog across the fleet evidenced by Anthropic-owned ticket
• Author and improve procedures for triage, break-fix, return-to-service validation, and train site
• Manage RMA and reverse logistics programs with OEMs, ODMs, and depot repair vendors, including
• Set spares pool sizing and stocking levels by site and part, in coordination with supply chain and
• Analyze failure patterns across sites to identify root causes and drive corrective actions with

🎯 Requirements

• 8+ years of experience in data center operations as a manager, technical lead or related role
• Proven track record running break-fix programs at a large scale across multiple sites.
• Managed vendors, OEMs, or contract workforces to measurable outcomes: SLAs, operational reviews
• Hands-on technical depth in server, network, and rack-level hardware, enough to independently
• Built or substantially improved operational processes.
• Comfortable working with ticket, telemetry, and inventory data to drive decisions.

🎁 Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space in which to collaborate with colleagues
• Visa sponsorship (we make every reasonable effort to get you a visa, and we retain an immigration