Data Center Operations Coordinator

📋 Description

• Track and manage all break/fix incidents across multiple data centers
• Monitor ticket queues and ensure SLA compliance for incident response and resolution
• Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups
• Maintain accurate records of failed hardware, replacements, RMAs, and repair status
• Escalate critical outages and recurring infrastructure issues to leadership and engineering teams
• Schedule and oversee maintenance windows and emergency repair activities

🎯 Requirements

• Experience working in data center operations, IT infrastructure, or hardware support
• Strong understanding of server, storage, and networking hardware
• Experience with ticketing systems such as ServiceNow, Jira, or Remedy
• Ability to manage multiple priorities across several sites simultaneously
• Excellent communication and organizational skills
• Familiarity with SLA management and incident escalation processes

🎁 Benefits

• Competitive compensation
• Startup equity
• Health insurance
• Other competitive benefits