Added
2 hours ago
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Full time
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Related skills

kpi reporting ms office excel customer experience

📋 Description

  • Build and maintain relationships with internal teams to ensure customer satisfaction.
  • Monitor processes to meet service levels and identify issues early.
  • Take on other duties to continuously improve operational performance.
  • Champion opportunities to improve the Sportradar trading experience.
  • Develop and manage a monthly KPI-driven trading QA report with insights.
  • Act as the main contact between Trading Services and regional account managers.

🎯 Requirements

  • 3+ years in customer experience, ideally in a B2B setting.
  • Flexible to work outside usual office hours.
  • Proven ability to build and maintain customer relationships.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and proactive solution finding.
  • Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and English fluency.
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