Deal Desk Manager

📋 Description

• Build and review quotes for Sales (net-new), CS (renewals, expansions, uplifts) and Partnerships
• Advise reps and CSMs on packaging, multi-year structures, ramp schedules, and bundling to maximize
• Review discount requests against approval thresholds; approve within your authority and escalate
• Maintain the price book, product catalog, and quote templates with Finance and Product
• Track deal desk turnaround times and hold to published SLAs
• Prepare order forms, renewals, amendments, and co-terms from standard templates

🎯 Requirements

• 5+ years managing Deal Desk or order management at a SaaS company
• Strong Salesforce skills: admin-level configuration (fields, reports, dashboards)
• Familiarity with CPQ or comparable quoting tools
• Experience supporting multiple Sales or CS teams — and managing their competing priorities
• Working knowledge of SaaS metrics and contract terms: ARR, services, NRR, GRR, pipeline stages
• Advanced Excel or Google Sheets skills (lookups, pivots, reconciliation)

🎁 Benefits

• Medical, dental & vision insurance
• FSA, HSA, and/or Dependent Care FSA (US)
• Life + AD&D insurance, plus short-term and long-term disability insurance (US)
• Life + disability insurance (Canada)
• 401(k) (US) / RRSP (Canada) with 3.5% match
• 10 company holidays