Dealer Resolutions Specialist

📋 Description

• Own and resolve high-stakes dealer escalations from intake to resolution.
• Identify and manage brand and legal risks in complaints across platforms.
• Lead immediate response to critical service incidents with cross-functional teams.
• Award goodwill gestures and manage compensation or fee waivers.
• Analyze feedback to drive process changes and reduce friction.
• Ensure case docs comply with regulations and tight SLAs.

🎯 Requirements

• You’ll have an interest or experience in working in a Marketplace environment
• Ability to manage multiple tasks and adapt quickly in our fast-paced environment
• Comfortable liaising and communicating with a wide range of stakeholders; from Specialist to C-Suite level
• You’ll have a collaborative approach to problem-solving; the role will require you to co-ordinate outcomes with multiple teams using great communication skills
• Dedication to excellent customer service, able to show empathy and understanding to the needs of your customers
• Excellent communication and writing skills
• A strong eye for risk assessment, prioritisation, and managing your workload.