Defense Customer Success Lead

📋 Description

• Embed with Defense users to train and solve problems
• Lead end-to-end defense customer success across accounts
• Build onboarding, playbooks, and CS processes
• Collaborate with Product, Support, and Sales; travel as needed
• Lead Sofar deployments in military exercises
• Drive learnings from the field back to Product

🎯 Requirements

• 5+ years with the U.S. DoD
• Strong ability to deploy tech in theater with safety/compliance
• Navigate government processes; connect users to programs
• Excellent communication, problem solving, interpersonal skills
• Self-starter; independent and capable of CS planning
• Willing to travel; U.S. citizen with active SECRET clearance
• Bonus: Active TS/SCI clearance
• Bonus: Located in SF, Norfolk, San Diego, or Honolulu

🎁 Benefits

• Hybrid work with 70%+ in-office presence
• Visa sponsorship and immigration support
• Opportunity to build and lead a defense CS function
• Travel to meet customers and participate in exercises
• Collaborative, cross-team work culture