Delivery Excellence Manager

📋 Description

• Influence upstream service & product design to enable effective operationalization and
• Ensure frontline teams' voice is included at each stage of development of new services, workflows
• Support operations leaders globally in driving & managing performance, working closely with key
• Coordinate and lead key meetings to drive implementation & success of global delivery operating
• Be a driver in fostering a strong and efficient performance management culture within delivery team
• Lead performance management & operations improvement initiatives across the delivery org

🎯 Requirements

• Minimum 10+ years of progressive experience in operations
• Experience translating big picture goals and strategy into implementable and concrete actions
• Ability to speak the language of various stakeholders (engineers, product, process improvement
• Progressive responsibilities in operational setup with strategy & operations optimization
• Worked in global teams at scale in fast paced environments where ambiguity & changes are the
• BA/BS degree; MBA or equivalent Masters strongly preferred

🎁 Benefits

• Base pay range annualized, subject to change
• Eligible for bonus, equity, benefits, and Employee Travel Credits
• Commitment to reasonable accommodations throughout recruitment process for applicants with