Delivery Manager H/F

📋 Description

• Manage and support Service Desk teams to meet contractual commitments
• Relay company HR policy to team members
• Organize and optimize support resources per commercial contract
• Manage operational client relationship and lead steering committees
• Ensure deployment of processes and support change management
• Guarantee service commitments and financial profitability

🎯 Requirements

• Significant experience managing IT outsourcing contracts (multi-client)
• Experience in support activities (IT, helpdesk) and team management
• Good knowledge of production mechanics and financial oversight
• Mastery of ITIL best practices
• Customer service sense, leadership, communication and analysis skills

🎁 Benefits

• Health insurance 50% employer-paid
• 50% reimbursement of transport pass
• Modern, secure premises with public transit and parking
• Tickets restaurant (€9.5, 60% employer-covered)
• Referral bonuses up to €1000
• Training institute for skill development