Deployment and Support Engineer (Japan)

📋 Description

• Work closely with internal teams to become an expert on Skydio's products, deployment processes
• Work closely with accredited partners to project manage timely dock deployments and site
• Install, configure, test, and validate cloud-connected drone and dock systems in customer
• Build scalable, repeatable processes for deploying cloud-connected devices onto enterprise-grade
• Track and manage implementation projects with large enterprise and government customers through to
• Act as the conduit between Skydio and our enterprise customers and partners in Japan, responding to

🎯 Requirements

• 3+ years supporting cloud-connected devices, or 4+ years in B2B operational, technical, or
• Professional fluency in spoken and written Japanese and English.
• Hands-on experience installing, configuring, and troubleshooting connected hardware in customer
• Practical IP networking knowledge, including WiFi and cellular connectivity, and experience
• Proficient in technical troubleshooting and problem-solving, and familiar with triage and
• Familiarity with cloud applications and with Linux operating systems.