Deployment Strategist

📋 Description

• Own delivery of transformative virtual assistants at scale.
• Advise Fortune 500 clients on transforming their customer service.
• Serve as the single delivery accountability point between client and engineering.
• Listen to real interactions and decide how to improve the system.
• Track and report value metrics, adoption, and account health.
• Communicate wins to clients to build trust and drive expansion.

🎯 Requirements

• 5+ years in technical delivery leadership.
• Track record delivering large-scale AI projects, ideally regulated.
• Storytelling abilities demonstrated by winning pilots.
• Experience with customer service or process automation, AI preferred.
• Knowledge of project management principles and prioritization.
• Background in customer success/account management with GRR/NRR focus.

🎁 Benefits

• Equity via employee stock options plan
• Medical, dental, and vision coverage for employee and dependents
• Life Insurance, STD and LTD
• 401k plan with company contributions
• Flexible PTO, 11 holidays, learning allowance, WFH stipend
• Fertility and family-forming programmes